I take pleasure in you're undergoing a merger and some staff might be lower than thrilled, but this attitude shouldn't be obvious towards your shoppers who are merely calling to get some help.
So, we landed in A further metropolis, stayed the night there, and then flew in Yet another Plane. We were all set to go, and after that they told us we couldn’t go everywhere on account of “Mechanical Issues.
British Airways don’t allow us to utilize the lounge facility in London.This certainly will take absent the pretty privileges we thought we had earned through the years.
I'm so upset in the way my very last flight was taken care of as what I consider myself a valued client/
I paid out a further $20 for any seat with a lot more home. You put me in a seat close to a really large gentleman who took in excess of 50 % of my seat.
I used to be overcharged for a 3rd piece of luggage on a world journey United states to Uruguay. I have tried out employing the website e mail to try to obtain a refund; no reaction.
On December 25, My 3 sons and I experienced a flight from Cleveland to Phoenix which was to go away at seven:fifty that has a quit in Charlotte NC. At about 3 or 4 pm to the working day of our departure, American Airways delayed our flight which would make us overlook our relationship in Charlotte which experienced no other flights out to Phoenix that day OR another! And why the hold off? No clarification. So with none help from an AA representative..(almost as if it absolutely was our fault) we observed Yet another flight via Dallas…which left in an hour or so and a half. We built it to the airport but with One more rude AA agent, (I recognized it had been chaotic with the holidays and all) I used to be confident that I could get my bag in Dallas considering the fact that we now experienced to spend the night time there. I asked him concerning the tag that seemed like it absolutely was checked to Phoenix and he mentioned curtly, you’ll just pick it up in Dallas and recheck it each morning. Nicely the bag did not allow it to be on the conveyer in Dallas. When I requested Yet another agent about this, he stated it was in an enormous home and it absolutely was likely out whenever we still left in the morning. I instructed him I essential it for my hotel stay, and he told me it could get 4 hours to have it. Ok…nevermind…I’ll be back here in 4 hours!!! So I still left for that Dallas resort with no my luggage.. Got on our flight another morning and took off promptly.
LIES. American Airlines has lied to me consistently. My bag didn't get there on the airport. I used to be looking forward to an extended time period on the carousel and no baggage arrived out for my flight. Nor did any individual in the baggage office that experienced a clear see in the carousel occur out to convey practically nothing would be coming. I checked in the Office environment and they then stated there was NO Rationale why my suitcase shouldn’t have arrived. They had been to send my suitcase to me at my resort. At 2:24 PM I gained a cellular phone contact from the recorded information saying my bag was picked up and can be shipped inside of six several hours. LIE. I known as the delayed baggage range and was told it had been picked up at three PM and could well be shipped within six hrs. LIE. I checked on-line this evening and it claimed it had been picked up at 3 PM and could well be shipped in six hrs. LIE.
We will never fly American Airlines ever once again, and neither will my friends and family. they'll reduce a whole lot much more than the $863 he shown.
Immediately after this interaction, I´ve attempted to cancel our flight (naturally I didn´t want to fly In this particular aircraft anymore), however the attendant business brusquely warned us that In the event the aircraft was fixed, our luggage would go With all the aircraft! Even when I requested For additional of 3 times to get my luggage. Just after +/- 3 hours, Despite quite a bit of people terrified and apprehensive the aircraft remaining towards Miami. As Everybody within the airplane missing the relationship that will take place at 21: 30h, AA informed us that we would be reallocated in the next and very last flight of the working day, at midnight. Given The shortage of space we confront in the primary flight (from São Paulo), we had managed to guide the seat 20, which there aren't any chair in front of us, so Get More Info a little bit more space to the legs. Which fell down as a consequence of these issues with the delay. Arriving with the airport, they produced us run (the male of AA came in a bit car or truck and said to All people Hurry up Men, hurry up) into the aircraft. Once we arrived in the door the supervisor advised us that we must go separate while in the plane Which we missing the chair twenty. She informed us that she had to individual Many others folks to to let an adult with a toddler. Amusing no?? Exactly what does she needed?? My six decades previous boy traveling alone??? I just explained that I planned to fly alongside one another, it was our final working day of family vacation. I even take to become accommodated on the next flight, she just said, no you'll fly in this a person, and all over again I read, your luggage will go on this flight. My son recognized what was talked about and start to cry due to the fact he didn´t desired to be divided from among us.
Speaking having an American Airlines consultant is usually a problem. Did you go in the exact same problem or was you knowledge superior that the majority. Share your views with us.
I am a disabled veteran who has to implement crutches which was pretty really hard for me. I'd specifically booked a flight that only experienced 1 stop to verify I'd manage to make the journey.
Then on the way again A different “technological error†we genuinely thought this was a joke. Very well it wasn’t. they held us back again without Rationalization again. We had one hour & 57 min layover and whenever we acquired from the airplane from panama to MIA, we produced it by way of customs got our baggage with 47 mins to spare & the “supervisor†pretty much smiled & explained “you’re going to miss out on the flight were not allowing you thru†27 Others screaming the airplane was Correct THERE & hadn’t remaining still, but her cocky smile & Perspective didn’t treatment & FORCED US yet again to overlook the flight & stated “find a comfortable spot to snooze for the evening.
The baggage service (which was not American Airways) named me at 2am to let me know they'd be bringing my bag out to my property!!!